Terms and Conditions

Last Updated: Sept 2024

Welcome to TWF Garage Doors! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please review these terms carefully, as they govern your use of our website and services. If you do not agree to these terms, you should not use our website or services.

1. General Information

1.1 TWF Garage Doors is a company registered in England, specializing in garage door sales and installation services.

1.2 By using our website and services, you confirm that you have the legal authority to enter into these terms and conditions.

1.3 These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, and merchants.

2. Services Offered

2.1 TWF Garage Doors provides various services related to garage door sales, installation, repair, and maintenance. For a full description of our services, please visit the relevant sections on our website.

2.2 All services provided are subject to availability. TWF Garage Doors reserves the right to refuse any order or service at its discretion.

3. Payment Terms

3.1 All payments for products and services must be made in accordance with the agreed pricing at the time of the transaction. TWF Garage Doors accepts payment methods as outlined on our website.

3.2 Full payment is required before the delivery of products or the commencement of services unless otherwise agreed upon in writing.

3.3 In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, in the event of late payments, TWF Garage Doors reserves the right to charge interest on the outstanding amount at the statutory rate of 8% above the Bank of England base rate.

4. Cancellations and Refunds

4.1 Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, if you are a consumer, you may cancel any service or order within 14 days of the conclusion of the contract for a full refund, unless the service has already begun with your consent.

4.2 If you cancel outside of this 14-day period or after services have started, TWF Garage Doors may charge for any work that has already been carried out.

4.3 Refund requests for faulty products or services must be made within 30 days of purchase or service completion, in accordance with the Consumer Rights Act 2015.

4.4 Refunds will be processed within 14 days after approval of the refund request and returned to the original payment method.

5. Warranties and Liability

5.1 TWF Garage Doors provides warranties for its products and services only as stated on our website or in your service agreement. These warranties are provided in accordance with the Consumer Rights Act 2015.

5.2 TWF Garage Doors is not liable for damages resulting from improper use, third-party installation, or failure to follow maintenance guidelines provided by us.

5.3 We are not liable for any incidental, consequential, or indirect damages unless explicitly provided for under English law.

6. User Conduct

6.1 You agree to use the TWF Garage Doors website and services only for lawful purposes and in accordance with applicable laws, including the Computer Misuse Act 1990.

6.2 You must not introduce any viruses, worms, or malicious code that could affect the functionality or security of our website.

7. Intellectual Property

7.1 All content on the TWF Garage Doors website, including but not limited to text, graphics, logos, images, and software, is the property of TWF Garage Doors and is protected by copyright, trademark, and other intellectual property laws under English law.

7.2 You may not use, reproduce, distribute, or display any part of our content without prior written consent from TWF Garage Doors.

8. Third-Party Links

8.1 Our website may contain links to third-party websites that are not operated or controlled by TWF Garage Doors. We are not responsible for the content, privacy policies, or practices of any third-party websites.

8.2 Accessing third-party sites is at your own risk, and we recommend reviewing the terms and conditions and privacy policies of any third-party site before using it.

9. Privacy

9.1 Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10. Changes to Terms and Conditions

10.1 TWF Garage Doors reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website after such changes constitutes your acceptance of the updated terms.

11. Governing Law

11.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

11.2 Any disputes arising out of or related to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us.