Privacy Policy

Last Updated: Sept 2024

At TWF Garage Doors, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website and services, you agree to the terms of this Privacy Policy.

1. Who We Are

1.1 TWF Roller Garage Doors Ltd is a company based in England, specializing in garage door sales, installation, repair, and maintenance services.

1.2 Our registered address is: Unit 1, Tradebase The Street, Catfield, Great Yarmouth, England, NR29 5AA
For any privacy-related queries, you can contact us here.

2. Information We Collect

We collect various types of personal data from our customers, depending on how you interact with our website and services. The types of personal data we collect include:

• Contact Information: such as your name, email address, phone number, and postal address.
• Payment Information: including credit or debit card details, or other payment method details.
• Transactional Information: details regarding your purchases or services availed from us.
• Technical Information: such as your IP address, browser type, and version, time zone setting, browser plug-in types, and operating system when you access our website.
• Usage Information: including details about how you use our website, products, and services.

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing Services: To process your orders, manage payments, and deliver products or services.
• Customer Support: To handle inquiries, provide technical assistance, or address any concerns you may have.
• Marketing and Communications: To send you promotional materials, offers, and updates, if you have opted into such communications.
• Improving Our Website: To monitor and analyze how users interact with our website and improve the user experience.
• Legal Obligations: To comply with applicable laws, regulations, and legal obligations.

4. Legal Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. The legal bases we rely on include:

• Consent: Where you have given clear consent for us to process your personal data (e.g., signing up for our marketing emails).
• Contract: Where processing is necessary for the performance of a contract with you (e.g., processing an order).
• Legal Obligation: Where processing is necessary to comply with the law (e.g., keeping records for tax purposes).
• Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g., improving our services), provided these are not overridden by your rights and interests.

5. Sharing Your Data

We do not sell or share your personal data with third parties for their marketing purposes. However, we may share your personal data with trusted third parties, such as:

• Service Providers: Including payment processors, delivery services, and IT service providers who assist in delivering our services.
• Legal Authorities: Where we are required by law to disclose information, such as in connection with legal proceedings or regulatory requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of the transaction.

Any third parties with whom we share your data are required to comply with the UK GDPR and handle your data securely and lawfully.

6. How We Protect Your Data

We implement appropriate technical and organizational measures to ensure the security of your personal data. This includes encryption, secure access controls, and regular security audits. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Service Data: Retained for the duration of your contract or until it is no longer necessary for providing our services.
• Payment and Transactional Data: Retained for [Insert Number] years in accordance with tax and accounting regulations.
• Marketing Data: Retained until you withdraw your consent or opt-out of communications.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data where there is no valid reason for us to continue processing it.
• Right to Restrict Processing: You have the right to request the restriction of processing under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw your consent at any time.

To exercise any of these rights, please contact us here.

9. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small data files placed on your device when you visit our site. We use cookies for purposes such as:

• Analytics: To understand how visitors interact with our website and improve its performance.
• Functional Cookies: To remember your preferences and improve your experience on our site.

You can manage or disable cookies through your browser settings. For more information on how we use cookies, please contact us here.

10. International Data Transfers

We may transfer your personal data to countries outside of the United Kingdom where our service providers are located. In such cases, we ensure appropriate safeguards are in place, such as relying on standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes either via email or through a prominent notice on our website.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us here.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at https://ico.org.uk.